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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartlifestyles.store@gmail.com. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartlifestyles.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smartlifestyles.store@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smartlifestyles.store@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at smartlifestyles.store@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smartlifestyles.store@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartlifestyles.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smartlifestyles.store@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at osagie.ikubor@gmail.com.

Return & Refund Policy —smartlifestyles.store

We want you to feel confident shopping with us. If something isn’t right, we’re here to help.

This Return & Refund Policy explains how returns, refunds, and exchanges are handled. Please read carefully before initiating a return.

Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • Proof of purchase (order confirmation or receipt) is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, or clearance reasons, the following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Opened hygiene or personal-use items (if applicable)

If you are unsure whether your item qualifies, please contact us before returning it.

How to Request a Return

To start a return:

  1. Email us at smartlifestyles.store@gmail.com

  2. Include your order number

  3. State the reason for return

  4. Attach photos if the item is damaged or incorrect

We will respond with return instructions and the correct return address.

Please do not send items back without contacting us first.

Return Shipping Costs

  • If the return is due to a change of mind, incorrect size selection, or customer preference, the customer is responsible for return shipping costs.

  • If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost.

We recommend using a tracked shipping service. We are not responsible for items lost during return transit.

Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirmation.

  • If approved, your refund will be processed to your original payment method.

Refunds are typically issued within 5–10 business days, depending on your bank or payment provider.

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

Exchanges

If you need a replacement item:

  • Contact us within 14 days of delivery.

  • Exchanges are subject to stock availability.

  • If the item is unavailable, we may issue a refund instead.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will resolve the issue promptly by offering a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your card provider — processing times vary.

  3. If the issue continues, contact us and we will assist.

Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has shipped, it cannot be cancelled but may be returned according to this policy.

Contact Us

For all return and refund enquiries:

📩 smartlifestyles.store@gmail.com
⏱ Response time: Within day message is recieved.